Return Policy.

We want you to feel confident in every layer.

Every system is prepared to order. Because of this, returns are limited to the cases below — where we cover you in full.

Made to order

Each formula is prepared specifically for your order. For this reason we are unable to accept returns or exchanges for change of mind, including on unopened products. This follows European consumer law for made-to-order goods (Article 16(c), Directive 2011/83/EU).

What follows is fully covered, at no cost to you.

Damaged or defective items

If a product arrives damaged or defective, contact us within 30 days of receipt at hello@tinor.co with your order number and photographs of the product, the packaging and the shipping label.

We will confirm next steps and arrange a replacement or a full refund — including any return shipping, at no additional cost to you.

Lost or incorrect shipments

If your parcel does not arrive within the estimated delivery window, or you receive an item different from what you ordered, contact us within 30 days of the expected delivery date at hello@tinor.co.

We will investigate with the carrier and either resend the correct order or issue a full refund.

How to reach us

Email hello@tinor.co with your order number, and photographs where relevant
We aim to acknowledge every message within 24 hours
Approved replacements are typically dispatched within 72 hours

Exchanges

We do not offer direct product exchanges at this time.

If a case above applies, contact us. Otherwise, please place a new order.