Shipping Policy.
Every order is freshly prepared.
When you place your order, preparation begins at our European formulation centre. This is the time a system designed with precision deserves.
Delivery timeframe
Total delivery time consists of two stages:
Order preparation: up to 2 working days from order confirmation.
Transit: 1 working day for Spain; 1–2 working days for other European destinations.
Typical total delivery is around 3 working days within Spain, and 3–5 working days for the rest of the European Union.
All delivery times are estimates provided in good faith and are not guaranteed. They may be affected by public holidays, carrier delays, customs procedures or circumstances beyond our control. Estimated delivery dates do not form part of the contract.
You will receive an order confirmation by email immediately after purchase, and a shipping notification with a tracking number once your order has been dispatched.
Shipping & rates
We ship via Express courier as standard. Shipping is complimentary on all orders over 60 €, in every destination listed below.
| Destination | Express shipping |
|---|---|
| Spain (mainland) | 4.90 € |
| Rest of the European Union | 13.50 € |
For the Canary Islands, Ceuta and Melilla, please contact us before placing your order, as different tax and customs conditions may apply.
For the United Kingdom and any destination outside the European Union, please contact us before ordering — customs, duties or local taxes may apply.
Free shipping
Shipping is complimentary on all orders over 60 €.
Delivery details
You are responsible for providing a complete and accurate delivery address and a valid contact telephone number for the destination country. Our carrier requires both in order to complete delivery.
Where a delivery fails, is delayed or is returned to sender because the details provided were incomplete or incorrect, any resulting costs — including re-shipment — are payable by you.
Order tracking
Once your order has been dispatched, you will receive a tracking number to monitor your delivery in real time.
Your order ships from our production facility in the European Union. You may receive a separate notification directly from the carrier.
Issues & incidents
If your order arrives damaged, is lost in transit, or you receive an incorrect item, contact us at hello@tinor.co with your order number and photographs of the product, the packaging and the shipping label.
Reports must be made within 30 days of receipt, or within 30 days of the estimated delivery date in the case of a parcel that has not arrived.
Full conditions are set out in our Return Policy.